Job overview
About the Role
We are looking for a Customer Success & Solutions Lead to guide customers through onboarding, implementation and ongoing use of an AI-powered platform across manufacturing operations. This role combines customer success, problem-solving and product collaboration, helping customers achieve measurable operational value while ensuring their feedback shapes future product development
Key Responsibilities
• Lead customer onboarding and guide successful implementation
• Build trusted relationships with manufacturing, operations and plant leadership teams
• Support customers with day-to-day platform use and measurable business outcomes
• Conduct customer check-ins, training sessions, product demonstrations and business reviews
• Identify opportunities to expand product adoption across teams, sites and use cases
• Gather customer feedback and translate it into product requirements and recommendations
• Collaborate with product and engineering teams to improve functionality and user experience
• Troubleshoot customer issues and coordinate timely resolutions
• Develop scalable onboarding, training, documentation and customer success processes
Skills & Competencies
• Excellent communication and relationship-building skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to engage with both executives and frontline manufacturing teams
• Ability to translate customer needs into actionable product feedback
• Entrepreneurial mindset and adaptability in a fast-paced startup environment
• Highly organised, proactive and able to manage multiple customer relationships
• Willingness to travel regularly for customer onboarding, training and onsite visits
Qualifications & Experience
• Experience in customer success, solutions consulting, implementation, technical account management or a similar customer-facing role
• Experience in manufacturing, industrial, field service or operational technology environments would be advantageous
• Experience implementing enterprise SaaS or AI software would be beneficial
• Background in manufacturing, industrial engineering, operations, continuous improvement or operational excellence would be advantageous
• Experience collaborating with product management or engineering teams to influence product development would be beneficial
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Website:
https://rarecruitglobal.com/
LinkedIn:
https://www.linkedin.com/company/rarecruit
Facebook:
https://www.facebook.com/RareCruit.Jobs
If you're not contacted within three working days, please consider your application as unsuccessful
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and that the information you have provided is true, correct and up to date
For more information please do not hesitate to contact RAREcruit
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website: http://rarecruitglobal.com
LinkedIn: RAREcruit | LinkedIn
Facebook: https://www.facebook.com/RareCruit.Jobs
If you're not contacted within three working days, please consider your application as unsuccessful.
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact
