Forward Deployed Engineer

LOOKING FOR A FORWARD DEPLOYED ENGINEER BASED IN CALIFORNIA!!

The Role
We are looking for a Forward Deployed Engineer to work directly with customers as they deploy the organization into real manufacturing environments. You will bridge engineering and customer operations, ensuring our platform delivers immediate value while helping shape the product based on real-world deployments.
This is much more than a traditional implementation role. You'll spend time on factory floors, work alongside manufacturing teams, solve technical challenges, build customer-specific solutions, and partner closely with engineering to improve the core product. You'll often be the first person to deploy new capabilities and help define how the organization scales across industries.
This role is ideal for someone who enjoys solving ambiguous problems, working directly with customers, and building products that operate in the physical world.

What You'll Do

• Lead technical deployments of the organization at customer sites from initial onboarding through production rollout.
• Work directly with manufacturing teams to understand workflows, operational challenges, and deployment requirements.
• Configure, integrate, and customize the organization for customer-specific environments.
• Build lightweight tools, integrations, and automation that improve customer workflows.
• Troubleshoot technical issues in collaboration with engineering and ensure successful customer outcomes.
• Partner closely with product and engineering to identify product improvements based on deployment experience.
• Test new features in real customer environments and provide structured feedback before broader release.
• Help develop repeatable deployment playbooks, implementation processes, and best practices as the organization scales.
• Travel regularly to customer sites across North America.

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