Job overview
Description
The IT Technician & Support role is responsible for providing first-line technical support, maintaining company IT assets, and ensuring the reliable operation of IT systems, hardware, software, and network services across all branches.
Key Responsibilities
First-Line Support
- First line support
- Respond to support requests from staff
- Escalate or pass relevant request on to outsourced IT support company.
- Provide first-level support for hardware, software, and network issues via phone, email, or in person.
- Troubleshoot and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and maintain computer systems and applications in accordance with company standards.
- Set up and manage user accounts, permissions, and access rights in systems like Active Directory and Office 365.
- Monitor and maintain IT systems and networks to ensure continuous performance and reliability
- Assist with onboarding and offboarding of employees, including IT equipment setup and recovery.
- Proactively manage and assess hardware for the company needs
- Escalate complex issues to higher-level IT staff or external vendors as needed.
- Maintain accurate records of issues, resolutions, and asset inventory using a ticketing system.
- Support video conferencing systems and remote work technologies.
- Participate in IT projects, such as system upgrades or deployments.
- Desktop PCs, Laptop PC, PC peripherals, tables, printers, scanners, LAN, telephones,
- Facilitate quotation for new hardware requirements
- Assess server storage space and clean up where possible
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If you're not contacted within three working days, please consider your application as unsuccessful.
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date. For more information please do not hesitate to contact us.
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website: http://rarecruitglobal.com
LinkedIn: RAREcruit | LinkedIn
Facebook: https://www.facebook.com/RareCruit.Jobs
If you're not contacted within three working days, please consider your application as unsuccessful.
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact
