Partnerships Client Success Manager

• Build and maintain strong relationships with clients and partners by creating customised import solutions across various industries
• Make key strategic decisions with clients
• Make key pricing decisions on clients' projects
• Take responsibility for resolving any issues arising from the service team
• Utilise client relationships to upsell and grow revenue by selling new products and introducing clients to new opportunities
• Provide exceptional service and ensure a positive client experience throughout the customer journey

• Excellent knowledge and use of Microsoft Office applications (Word, Excel and Outlook)
• Excellent written and verbal English communication skills
• Maintain effective daily communication with relevant team members
• Ability to adapt within an ever-changing shipping environment
• Attention to detail with the ability to prioritise tasks effectively
• Ability to proactively identify problems in advance
• Creative problem-solving ability
• Independent thinker and resourceful
• Energetic, enthusiastic and personable
• General business acumen

• University Undergraduate Degree of any background (Commerce preferred)
• Honours Degree advantageous
• Work experience advantageous
• Strong academic track record required

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